At Chatlio, your privacy is a top priority. Your privacy is at the core of the way we design and build the services and products you know and love, so that you can fully trust them and focus on building meaningful connections.
We appreciate that you put your trust in us when you provide us with your information and we do not take this lightly.
Our commitment to privacy. We design all of our products and services with your privacy in mind. We involve experts from various fields, including legal, security, engineering, product design and others to make sure that our decisions are taken with the utmost respect for your privacy.
Our commitment to transparency. Because we use many of the same online services you do, we know that insufficient information and overly complicated language are common issues in privacy policies. We take the exact opposite approach: we’re doing our best to write our Privacy Policy and related documents in plain language. We actually want you to read our policies and understand our privacy practices!
Our commitment to security. We have teams dedicated to keeping your data safe and secure. We constantly update our security practices and invest in our security efforts to enhance the safety of your information.
Welcome to Chatlio Privacy Policy. Thank you for taking the time to read it.
We appreciate that you trust us with your information, and we want to always be worthy of that trust. This starts with making sure you understand the information we collect, why we collect it, how it is used, and the choices you make about your information. This Policy explains our privacy practices in plain language and keeps legal and technical jargon to a minimum.
EFFECTIVE DATE: 20 June 2022
At Chatlio, we're committed to creating a safe and enjoyable online space where people can connect and form meaningful relationships. Our team is made up of experienced developers, designers, and customer support professionals who are passionate about helping our users find love and friendship. We believe that everyone deserves to feel respected and valued, regardless of their background or identity. That's why we strive to maintain a welcoming and inclusive community that promotes kindness, empathy, and mutual understanding. If you have any questions or concerns about our platform or policies, please don't hesitate to contact us. Our support team is available 24/7 to assist you in any way we can.
This Privacy Policy applies to websites, apps, events and other services we operate under the Chatlio brand. For simplicity, we refer to all of these as our “services” in this Privacy Policy. To make it extra clear, we’ve added links to this Privacy Policy on all applicable services.
Some services may require their own unique privacy policy. If a service has its own privacy policy, then that policy -- not this Privacy Policy -- applies.
It goes without saying, we can’t help you develop meaningful connections without some information about you, such as basic profile details and the types of people you’d like to meet.
You choose to give us certain information when using our services. This includes:
In addition to the information you may provide us directly, we receive information about you from others, including:
When you use our services, this generates technical data about which features you’ve used, how you’ve used them and the devices you use to access our services. See below for more details:
We use and may allow others to use cookies and similar technologies (e.g., web beacons, pixels, SDKs) to recognize you and/or your device(s). You may read our Cookie Policy for more information on why we use them and how you can better control their use.
Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) have a “Do Not Track” (“DNT”) feature that tells a website that a user does not want to have his or her online activity tracked. If a website that responds to a DNT signal receives a DNT signal, the browser can block that website from collecting certain information about the browser’s user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many businesses, including Chatlio, do not currently respond to DNT signals.
The main reason we use your information is to deliver and improve our services. Additionally, we use your info to help keep you safe, and to provide you with advertising that may be of interest to you. Read on for a more detailed explanation of the various reasons for which we use your information, together with practical examples.
To process your information as described in this Privacy Policy, we rely on the following legal bases:
At Chatlio, we take your privacy seriously and are committed to keeping your personal information confidential. We understand that you trust us with your data and we do not share your information with others except where required by law or as outlined in our privacy policy. We do not sell, rent, or disclose your personal information to any third parties for marketing purposes. The basic sharing of members' information is limited only to other members on our platform, and we strive to maintain the confidentiality of all communication and interactions within our community.
You share information with other members when you voluntarily disclose information on the service (including your public profile). Please be careful with your information and make sure that the content you share is stuff that you’re comfortable being visible.
If you choose to limit the audience for all or part of your profile or for certain content or information about you, then it will be visible according to your settings.
If someone submits a report involving you (such as a claim you violated our Terms of Use), We may communicate to the reporter actions, if any, we took as a result of their report.
We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person.
We may also share information: (i) if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) as necessary to protect our legal rights and legal rights of our members, business partners or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.
We want you to be in control of your information. That's why we want to remind you of the following options and tools available to you:
We also want you to be aware of your privacy rights. Here are some important things to remember:
For the protection of you and all our members, we may ask you to provide proof of identity before responding to the above requests.
Note that we may refuse these requests for a variety of reasons, including we cannot verify your identity, the request is illegal or invalid, or violates trade secrets or intellectual property or someone else's privacy or other rights. If you wish to receive information about another member, such as a copy of messages you receive from other members through our Service, the other member will need to contact us and give written consent before sharing this information. We may also ask our members to prove their identity before responding to the request.
In addition, we may not be able to comply with requests to object or block the processing of personal information if it would no longer be possible for us to provide you with services. For example, if we do not have your date of birth, we cannot be sure that you are at least 18 years of age or older and therefore cannot provide our service.
We retain your personal information only for as long as we need it for legitimate business purposes (as set out in Section 5) and as permitted by applicable law. If you decide to stop using our services, you can close your account and your profile will not be visible to other members. Note that we will automatically close your account if you are inactive for 60 days. After your account is closed, we will delete your personal information as outlined below:
When the security retention period expires, we delete your data and only retain limited information for certain purposes as outlined below:
Our services are restricted to individuals who are 18 years of age or older. We do not permit individuals under the age of 18 on our platform. If you suspect that a member is under the age of 18, please use the reporting mechanism available on the service.
This policy may change over time as we are always looking for new and innovative ways to ensure you make meaningful connections and to ensure that the disclosures about our data practices are up to date. We will notify you before any material changes take effect so that you have time to review the changes.